True communication begins with understanding yourself and others. Through this segment, you’ll strengthen emotional intelligence—learning empathy, patience, and resilience. Discover how to handle feedback positively, stay motivated, and maintain integrity and reliability in all interactions. These life skills complement your language growth, shaping you into a well-rounded communicator ready for both personal and professional success.
What You Will Learn?
This course includes powerful personal and interpersonal development skills:
1️⃣ Emotional Awareness & Expression
- Identifying feelings in yourself and others
- Describing emotions accurately in English
- Expressing thoughts clearly and respectfully
2️⃣ Managing Stress & Self-Control
- Strategies to stay calm in difficult situations
- Handling misunderstandings without conflict
- Responding professionally under pressure
3️⃣ Empathy & Relationship Skills
- Understanding different viewpoints
- Showing care and kindness through language
- Building trust with colleagues and customers
4️⃣ Positive Attitude & Growth Mindset
- Using positive language to stay motivated
- Turning mistakes into learning opportunities
- Taking responsibility for personal progress
5️⃣ Workplace Character & Integrity
- Honesty, punctuality, reliability
- Respecting company rules and team roles
- Ethical behaviour in everyday decisions
6️⃣ Conflict Handling & Problem Resolution
- Polite disagreement and negotiation language
- Listening actively to resolve issues
- Turning challenges into cooperation
7️⃣ Handling feedback and criticism
- Listening carefully to feedback without reacting emotionally
- Asking questions to understand suggestions for improvement
- Responding politely and using feedback to grow and perform better
Learners will practise through real workplace scenarios and guided social conversations.
🗣️ Skills You Will Develop
- Emotional awareness & confidence in expression
- Stronger workplace communication behaviour
- Conflict management & stress handling
- Improved teamwork, empathy, and collaboration
- Leadership readiness through positive influence
- Clearer, respectful and effective English communication
- A balanced, mature, and professional personality
We include a lot of role-plays, pair work, and fun practice activities so you can use English with confidence immediately.
How This Course Aligns with Cambridge English CEFR B1 & B2
This course is mapped to CEFR B1 and develops strong foundations toward CEFR B2, the level required for many professional and international opportunities.
✔ Why CEFR B1 & B2 Alignment Matters?
- Globally recognised standard trusted by employers and institutions
- Shows learners are capable of functioning independently in an English-speaking work environment
- Helps companies measure employee communication skills objectively
- Enables learners to appear for B1 Preliminary or B2 First exams if they choose certification
- Builds confidence for real-world success — not just classroom knowledge
- CEFR alignment ensures your learners are developing skills that match international career expectations.
Who is this course for?
This course is ideal for working adults who:
- Work in customer-facing or team-based roles
- Want to communicate maturely and calmly in tough situations
- Seek personal growth along with language improvement
- Aim for promotions, leadership roles, or supervisor positions
- Want to improve relationships in workplace and community
- This course builds the qualities that employers value most.
Outcome: Confidence in the Real World
After completing this B1 course, you will be able to:
Learners will be able to:
- You will handle emotions wisely in conversations
- You will build better relationships at work and in society
- You will communicate with politeness, clarity & confidence
- You will be ready for leadership and advanced English learning
We help adults become better teammates, better professionals — and better versions of themselves.
Join Our Community
Enter your email address to register to our newsletter subscription delivered on regular basis!