In today’s workplace, strong English communication makes all the difference — in confidence, in performance, and in growth opportunities. This course helps adults build the professional communication and career skills needed to progress at work, get better roles, and succeed in interviews and customer-facing environments.
What You Will Learn?
In this course we focus on practical, real-world professional English that leads to visible career growth.
1️⃣ Workplace Communication Essentials
- Professional greetings, tone, and politeness
- Clear speaking for instructions, updates, and discussions
- Asking and answering detailed work-related questions
2️⃣ Customer Service & Client Interaction
- Helping customers confidently and respectfully
- Handling complaints and requests in a positive manner
- Using solution-focused and polite English
3️⃣ Email & Business Writing Basics
- Writing clear emails and professional messages
- Simple reports, forms, and day-to-day workplace documentation
- Using correct formats and polite closing language
4️⃣ Interview & Career Progress Skills
- Talking about your experience and strengths
- Common job interview questions and answers
- Building confidence to present yourself professionally
5️⃣ Workplace Etiquette & Professional Behaviour
- Team communication norms and cooperation
- Punctuality, responsibility, and accountability
- Respectful behaviour in multicultural work environments
6️⃣ Presentation and Public Speaking Basics
- Presenting ideas and updates clearly
- Using visual or simple notes to support speaking
- Reducing stage fear through guided practice
7️⃣ Goal Setting and Career Planning
- Describing career aims in English
- Understanding growth pathways and promotions
- Creating a personal development plan
All modules include role-plays, practical tasks, and workplace scenarios for real skill development.
🗣️ Skills You Will Develop
- Professional workplace English — spoken, written & digital
- Customer handling and service-focused communication
- Teamwork, collaboration, and workplace behaviour
- Confidence in interviews and presentations
- Clear goal setting and career direction
- Problem-solving language and polite negotiation
- Improved fluency and interaction in real work settings
We include a lot of role-plays, pair work, and fun practice activities so you can use English with confidence immediately.
How This Course Aligns with Cambridge English CEFR B1 & B2
This course is mapped to CEFR B1 and develops strong foundations toward CEFR B2, the level required for many professional and international opportunities.
✔ Why CEFR B1 & B2 Alignment Matters?
- Globally recognised standard trusted by employers and institutions
- Shows learners are capable of functioning independently in an English-speaking work environment
- Helps companies measure employee communication skills objectively
- Enables learners to appear for B1 Preliminary or B2 First exams if they choose certification
- Builds confidence for real-world success — not just classroom knowledge
- CEFR alignment ensures your learners are developing skills that match international career expectations.
Who is this course for?
This course is ideal for working adults who:
- Employees looking for promotions and career advancement
- Job seekers preparing for interviews or new industries
- Workers in hospitality, retail, service, and corporate roles
- Anyone wanting to improve professionalism while improving English
- Learners with a basic foundation (A2 level) now moving toward independence
🌟 Course Outcome: Career-Ready English
After completing this course:
- You will communicate professionally at work
- You will feel confident facing interviews and customers
- You will understand how to grow in your role
- You will be ready for B1 exam standards and moving toward B2 workplace fluency
You don’t just learn English — you use English to grow professionally.
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